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Help center > CAIJ services > Borrowing documents

What’s the difference between document reservation and delivery?

Reservation allows you to reserve the document in your name so that you can pick it up at the cotravail library. In the case of delivery, the document will be sent to the address of your choice, subject to a shipping charge. To find out how much we charge, visit the Pricing page on our […]

Can I have several delivery addresses for a document loan?

Yes, once your document has been located and added to your basket for delivery, the default address linked to your account will be displayed. You can change it by selecting New address. Simply fill in the form with the desired delivery address. Note that you must specify the new address each time, since the default […]

How does interlibrary loan (ILL) work?

The interlibrary loan (ILL) service is available to all CAIJ members with access to libraries. If a document is not in the CAIJ’s collections, you can make a request to our research team: peb@caij.qc.ca. If the document is eligible, the request will be forwarded to the ILL team, who will take the necessary steps with […]

What are the conditions for keeping my borrowing privileges?

To maintain your borrowing privileges (including interlibrary loan), you must ensure that : If you fail to comply with these conditions, your borrowing privileges may be suspended and your CAIJ card deactivated, resulting in loss of access to products and services.

How long can I borrow documents?

Regular loan: 15 working days. Special loan: 24 hours.

What happens if I damage a loaned document?

If the document is deemed irrecoverable by the CAIJ, it is considered lost. The CAIJ cardholder is then charged a replacement fee and an administration fee. Damaged documents remain the property of the CAIJ at all times, even if they are returned after invoicing. See details: Pricing – CAIJ

How do I renew a loan?

A regular loan may be renewed twice, for a period of 15 working days each time. Renewals are not possible if the document has already been reserved. If your loan is more than one day overdue, it can only be renewed once the fine has been paid in full.

Can I borrow documents from the cotravail libraries?

Yes, all CAIJ members can borrow documents, with the exception of those listed below. Cannot be borrowed: Loans are made in the name of the member, who assumes full responsibility until the return is registered.

How many documents can I borrow at a time?

A maximum of eight documents may be borrowed simultaneously.

How do I return or extend a document loan?

Documents must be returned by the due date indicated on the loan receipt to one of the following CAIJ libraries: Gatineau, Laval, Longueuil, Montreal, Quebec City, Saint-Jérôme, and Sherbrooke. See the contact information and opening hours for CAIJ libraries. Still need a little time? You can renew your loan in the Espace CAIJ. To do […]

What happens if I lose a borrowed document?

A document is considered lost if it is not returned within 30 days of the loan expiry date. In this case, a replacement fee will be charged to the CAIJ cardholder: These charges remain payable even if the document is found and returned after billing. See details: Pricing – CAIJ

How do I know if I can borrow a document available in the coworking library from the Espace CAIJ?

When consulting a document in the Library Catalogue, scroll down the page to locate the Availability section. A document available for loan will be marked: “Available for loan”. If it can only be consulted on site, it will be marked “On-site consultation”. No copies available?If all copies are currently borrowed, you can click on “Reserve” […]

How do I suggest a stock purchase to the CAIJ?

We welcome suggestions from CAIJ members for the purchase of documents. To suggest a purchase, please use the Contact Us form to send us your suggestion, or contact our staff in the Co-Working Library.

What is the process for borrowing a document from a CAIJ Self-Service Co-Working Library?

In self-service libraries, i.e. those without staff, document loans are authorized. The loan is made on good faith and honor. Here are the steps to follow:

How can I benefit from the CAIJ’s document loan and delivery service?

Good to know: you can have it delivered to your place of work, your home or another address, but you must make sure you fill in/validate the fields associated with delivery. Please note that there is a fee for this service.For complete terms and conditions, see the CAIJ pricing page. Here are the four steps […]

Why am I not receiving courtesy or late notices by email for my loans?

If you do not receive courtesy or late notices by e-mail, they may have been forwarded to your junk e-mail box. To avoid this, we suggest you add the e-mail address sirsi@phoebe.sirsidynix.com to your address book. If you still don’t receive the notices, please contact us.