Help and frequently asked questions

What happens if I damage a loaned document?

Last updated: 8 September 2025

If the document is deemed irrecoverable by the CAIJ, it is considered lost.

The CAIJ cardholder is then charged a replacement fee and an administration fee.

Damaged documents remain the property of the CAIJ at all times, even if they are returned after invoicing.

See details: Pricing – CAIJ